Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online.  We respect and value the privacy of our Clients and everyone else who visits this website, www.rambuildingconsultancy.co.uk (“our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it.  You are deemed to have accepted our Privacy Policy when you first use our Site.  If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

1. Definitions and Interpretation

In this Policy, the following terms have the following meanings: 

“Client” means any individual or business to which we provide our services;

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in section 12, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us by becoming a Client of ours or by visiting our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”); and

 

2. What Does This Policy Cover?

  • 2.1 This Privacy Policy applies to our use of personal data collected when you become a Client of ours, when you enquire about our services or when you visit our Site.
  • 2.2 For further information, please refer to our Data Protection Policy, which is available on request.
  • 2.3 Our Site may contain links to other websites, including social media links. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

3. Your Rights

  • 3.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
    • 3.1.1 The right to be informed about our collection and use of personal data;
    • 3.1.2 The right of access to the personal data we hold about you (see section 11);
    • 3.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 13);
    • 3.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 5 but if you would like us to delete it sooner, please contact us using the details in section 13);
    • 3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
    • 3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
    • 3.1.7 The right to object to us using your personal data for particular purposes; and
    • 3.1.8 Rights with respect to automated decision making and profiling.
  • 3.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 13 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
  • 3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

 

4. What Data Do We Collect?

  • 4.1 If you are a Client of ours, we will collect some or all of the following personal data in order for us to provide our services to you;
    • 4.1.1 Contact name;
    • 4.1.2 Email address;
    • 4.1.3 Phone number;
    • 4.1.4 Postal address;
    • 4.1.5 Site address;
    • 4.1.6 Site and accounts contact details (if different); and
    • 4.1.7 Accounts information for credit checking via a third party;
    • 4.1.8 Any personal data relating to other data subjects that you may send to us or that may be made available to us when we provide our services. Clients are advised when entering into a contract with us that they must first obtain the permission of any such data subjects and warrant that they have obtained this permission.
  • 4.2 If you have enquired about our services or are otherwise a business contact of ours, we may collect some or all of the following personal data in order for us to provide our services and/or where we have received consent to do so:
    • 4.2.1 Name;
    • 4.2.2 Contact information including email address, postal address and telephone number; and
    • 4.2.3 Site address.
  • 4.3 If you visit our Site, we may collect some or all of the following personal data. Please refer to section 12 below regarding Cookies:
    • 4.3.1 Name, email address and telephone number, if you complete our contact form;
    • 4.3.2 Demographic information such as post code, preferences, and interests;
    • 4.3.3 IP address;
    • 4.3.4 Web browser type and version and operating system.

 

5. How Do We Use Your Data?

  • 5.1 All personal data is processed and stored securely, for no longer than is necessary or statutorily required in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 6, below.
  • 5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
    • 5.2.1 Supplying our services to you (please note that we require your personal data in order to enter into a contract with you);
    • 5.2.2 Replying to emails from you;
    • 5.2.3 Providing and managing your access to our Site;
    • 5.2.4 Personalising and tailoring your experience on our Site;
    • 5.2.5 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the “unsubscribe” button or by emailing us directly);
    • 5.2.6 Analysing your use of our Site to enable us to continually improve our Site and your user experience.
  • 5.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • 5.4 Third parties whose content appears on our Site may use third party Cookies, as detailed below in section 12. Please refer to section 12 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
  • 5.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. Unless we have reasonable grounds to refuse to delete it (where this is permitted under the GDPR), we will do so without delay and within no longer than one month from receiving your request.
  • 5.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

6. How and Where Do We Store Your Data?

  • 6.1 We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.
  • 6.2 We will only store your data in the UK. However, third parties we work with may store data outside of the UK, as set out in clause 7.3.
  • 6.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure the data we collect.

 

7. Do We Share Your Data?

  • 7.1 We may sometimes contract with other third parties to supply services to you on our behalf, such as sub-contractors, and in some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
  • 7.2 We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  • 7.3 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
  • 7.4 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

 

8. What Happens If Our Business Changes Hands?

  • 8.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
  • 8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

 

9. How Can You Control Your Data?

  • 9.1 In addition to your rights under the GDPR, set out in section 3, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
  • 9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

10. Your Right to Withhold Information

  • 10.1 You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
  • 10.2 You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

 

11. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 13. 

 

12. Our Use of Cookies

  • 12.1 All Cookies used by and on our Site are used in accordance with current Cookie law.
  • 12.2 We may place and access the following first party and third-party Cookies on your computer or device, to facilitate and improve your experience of our Site and to provide and improve our services:

 

Cookie Name

Description & purpose

__cfduid

The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.

_wpfuuid

Registers a unique ID for the visitor for the website to recognize the visitor upon re-entry.

_ga

This cookie is associated with Google Universal Analytics – this cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports.

_gat

This cookie is used to throttle request rate. These are third party cookies that are placed on your device to allow us to use the Google Analytics service. These cookies are used to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website.

_gid

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

collect

This cookie is used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

IDE

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie

This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor’s browser supports cookies.

VISITOR_INFO1_LIVE

This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites; it can also determine whether the website visitor is using the new or old version of the Youtube interface.

YSC

This cookie is set by YouTube to track views of embedded videos.

yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name

This cookie is set by YouTube to store the user’s video player preferences using embedded YouTube video.

pum-23713

These control the repeated display of popups in the browser. To work, they must be set and linked to a popup trigger. Cookies are assigned an identification (ID) number formatted as ‘pum-{integer}’. The use of one or more cookies with a trigger is optional, but often recommended.

 

  • 12.3 First party Cookies are those placed directly by us and are used only by us. Third party Cookies are those placed by websites, services, and/or parties other than us.  These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
  • 12.4 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.
  • 12.5 Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are also shown above. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed in section 10.2, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
  • 12.6 Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.  Google’s privacy policy is available at: google.com/policies/privacy
  • 12.7 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.
  • 12.8 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

13. Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

14. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at [email protected] or by post at PO Box 1567, Bedford, MK41 5BH.  Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

 

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.